It can be counter-intuitive in the industry who wants to offer a human touch seem, but at the Auberge Resorts, we try to minimize guest interactions with the staff. Our luxury hotel has extensive experience in the field of mineral baths and wine tasting in Napa Valley to private casitas overlooking the Sea of Cortez in Baja Mexico. The less time we spend living at the reception, the more time they have all the features we offer explore. So we bought Chromebooks for guest check in and out at their convenience – whether in the pool or your room – but they did not wait for us.
The staff at our resort and residential rental property is to use Chromebooks behind the front desk for the day-to-day, as well. They are easy to implement and support that saves us from the perspective of the infrastructure and the maintenance and life easier for small IT teams at our sites money. Plus Chromebooks automatically check security updates and download them if required and our team from the tedious task of installing the patch saves often. We can instead focus on the best service and experience for our guests, with computer problems.
We also changed 2,000 employees from Microsoft Outlook to Google Apps. One of our main goals in the transition to Google Apps is to improve coordination between the sales and marketing staff throughout the company. The resort’s staff and offices in New York, San Diego and Los Angeles are sharing the same documents and spreadsheets. Sales staff can work on the same document at the same time and looked to have been named potential guests, so that they can avoid duplication.
With Google Apps not only to increase our productivity – it changed the culture of our society. Meetings used to be boring: people sitting on the phone, reading from the agenda. Now the staff are very excited to have a discussion about the Google Hangouts. You bring the creativity and personality of our employees, and they know each other better as a result. Throughout the company’s Hangout recently to share updates on our sustainability efforts, teams arriving from various resorts theater to tell a story about their conservation efforts. The team put a chicken coop on their property and dressed chicken in a Hangout as part of their performance, and other groups in order to tell their stories of children’s songs.
Google Apps and Chromebooks that brings our people closer together, help us to increase productivity and communication and resort experience for our guests to improve in a way that we would have never dared to dream. This technology allows us to improve our customer service in a unique way to put the visitors more flexibility and comfort to our resort apart. Guests still have a smile and great service, they would be expected by our friendly staff, but we let them take control of their own experience.